Legal — Terms, Notices & Consumer Information
This page explains the legal terms that apply to car hire with Calmoraquest Pty Ltd in Australia, consumer rights under the Australian Consumer Law (ACL), privacy and dispute resolution procedures.
Terms of Hire
Hiring a vehicle from Calmoraquest creates a contract between the hirer and Calmoraquest Pty Ltd. The primary terms include driver eligibility, payment, duration, permitted use, and responsibilities for damage, fuel and tolls. Full terms apply at booking and are incorporated into each rental agreement.
- Drivers must meet age and licence requirements shown at booking.
- Payments must be made in AUD; accepted methods are VISA, Mastercard, AmEx, bank transfer.
- Damage and additional charges are recoverable as per the rental agreement.
Consumer Rights & Australian Law
Under the Australian Consumer Law (ACL) (Schedule 2 of the Competition and Consumer Act 2010), consumers have guarantees that cannot be excluded. These include rights where goods or services are not of acceptable quality or do not match description.
| Issue | Your Right | Typical Remedy |
|---|---|---|
| Vehicle not roadworthy | Remedy under ACL | Repair, replacement, refund |
| Misleading price/description | Protection against misleading conduct | Refund or compensation |
| Unauthorised charges | Right to dispute | Charge reversal or compensation |
Liability, Insurance & Excess
Calmoraquest provides vehicles with optional insurance packages. The hirer remains responsible for damage, loss and fines as described in the rental agreement. Where an insurance excess applies, the excess amount is stated at booking and may be reduced by taking optional cover.
Always review the insurance options and exclusions (e.g., off-road use, illegal activity, unlicensed drivers).
Privacy, Data Handling & APPs
Calmoraquest collects and processes personal information to provide car hire services, manage bookings, and meet legal obligations. We handle data in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
We share personal information with service providers (payment processors, insurance partners) only as required. For details see our Privacy Policy.
For privacy enquiries or to make an access/correction request, contact our Data Officer at the address below or via email.
Email: Calmoraquest@outlook.com
Complaints & Dispute Resolution
We aim to resolve complaints quickly and fairly. Please follow our internal process before escalating to external bodies.
- Office of the Australian Information Commissioner (OAIC) for privacy matters — oaic.gov.au
- Australian Competition & Consumer Commission (ACCC) for ACL concerns — accc.gov.au
- Local small claims tribunals for monetary disputes; jurisdiction in Victoria for Calmoraquest Pty Ltd (registered in AUS).
Notices & Legal Contact
Send legal notices to our registered address or contact customer care for queries. Notices delivered by email are effective on receipt by our inbox; notices by post are effective on delivery.
- Registered entity: Calmoraquest Pty Ltd — ABN: 63 123 456 789
- Address: 27 Hargreaves Street, Bendigo VIC 3550
- Phone: +61419723645
- Email: Calmoraquest@outlook.com
Quick links
Recent updates
Last updated: 12 June 2026 — This page summarises key legal positions. The full legal agreement forms part of the booking confirmation and rental contract.
Resources & External Links
