Privacy Policy

Calmoraquest Pty Ltd ("Calmoraquest", "we", "our") provides car rental services in Australia and is committed to handling personal information in a responsible manner. This Privacy Policy describes how we collect, use, disclose, and protect information in connection with our booking platform, customer support, and related communications. We follow applicable Australian privacy principles and aim to keep our practices clear and practical for customers and partners.

Information we collect may include identity and contact details (such as name, email address, and phone number), driver licence data, payment information, booking references, and communication records. We also collect usage data from our website and booking tools, including device identifiers, pages viewed, and general location information derived from IP addresses. When permitted, cookies and similar technologies help us remember preferences, improve site performance, and measure service demand.

We use personal information to manage reservations, verify eligibility, process payments, coordinate pickups and returns, provide assistance, and improve our fleet planning. Usage data assists with analytics, troubleshooting, and product development. Where you consent, we may send updates on routes, seasonal offers, or service changes. You can opt out of marketing communications at any time using unsubscribe links in emails or by contacting support using the details below.

We may share information with service providers who support payment processing, customer communications, IT hosting, identity checks, and roadside assistance. These providers are engaged under agreements that include confidentiality obligations and practical security safeguards. Where disclosures occur outside Australia, we seek to work with providers that apply comparably robust protections and limit transfers to what is necessary for the relevant function.

Security measures include access controls, encryption in transit where suitable, and operational policies designed to protect data against misuse, interference, and loss. While every system has inherent risks, we review safeguards regularly and train staff on responsible handling. We retain information for periods aligned with legal requirements, dispute resolution needs, and operational purposes such as audit and financial reporting. When data is *** longer required, we take reasonable steps to de-identify or securely destroy it.

You may request access to your personal information held by us and ask for corrections if details are inaccurate, incomplete, or outdated. We will respond within a reasonable period and, where an update is not possible, explain the reasons and available alternatives. If you have concerns about privacy practices or how a request was handled, you can contact us using the channels listed below. We aim to work with you to address issues constructively and transparently.

Our website may contain internal links to pages such as Legal and booking resources. We do not control third-party websites and recommend reviewing their privacy statements when you navigate away from our domain. Cookies used on our site can be adjusted through browser settings; certain features may function differently if preferences are changed.

This Policy may be updated to reflect legal developments, service enhancements, or operational changes. When material updates occur, we will adjust the revision date and provide a concise summary of key changes. Continued use of our services after publication of updates indicates acknowledgment of the revised Policy where applicable.

Contact details: Calmoraquest Pty Ltd, 27 Hargreaves Street, Bendigo VIC 3550. Email: Calmoraquest@outlook.com. Phone: +61419723645. For information about our rental terms, please see the Legal section available through our internal navigation.

Last updated: 12 June 2026